Frequently Asked Questions

Q: What types of junk do you collect?

A: You can count on us when it comes to collecting construction waste, furniture, WEEE, garden waste and office waste.

Q: What types of junk you do not collect?

A: We are not licensed to collect food, medical materials, paints, solvents, automotive wastes, mercury-containing wastes, caustics, refrigerant-containing appliances, radioactive waste and some sorts of batteries like lithium, nickel cadmium, or button cell.

Q: Do you have a license for providing rubbish collections services?

A: Yes, we have been certified by the Environment Agency to collect, transport & dispose of garbage.

Q: Do you have insurance?

A: Yes, we are fully insured. Also, in the case of an omission, we will fully cover the damages.

Q: What do you do with the collected garbage?

A: We have contracts with several dump yards in London, depending on the type of garbage we collect. We are proud to announce that almost 80% of the junk we collect is being recycled.

Q: When are you available?

A: We are available all days from Monday to Sunday. We start operating at 8 in the morning up until 6 pm. We also do late night appointments up until 12 pm.

Q: Once the order had been placed, when will your rubbish collectors show on my door?

A: The exact date and time is a matter of negotiations with our customer support center, but we usually provide same day and even emergency appointments. What’s the final price based on? First of all, our rates are volume based. In order to give you a final price, we need to see the volume of the garbage you want us to collect. Then according to the resources, we’ll need to use (boxes, manpower, vehicles) plus adding VAT and insurance we will give you our a free quote to agree upon.

Q: Do you charge additionally for the boxes?

A: No, we don’t. Boxes are included in the price. We can also help you dismantle some larger furniture items.

Q: What payment options do you offer for your rubbish removal services?

A: You can pay us either by credit/debit card, bank transfer, check or cash.

Q: Do you require my presence when collecting my junk?

A: We could collect your waste even if you are not at home. What you need to do though is to make sure we have full access to all the items you want us to dispose of. Our technicians will then call you with the final price and if you agree they will proceed with collecting the junk.

Check your rubbish collection day

Click the link above and see when is your junk scheduled to be collected by your city's council.

Haven't Answered Your Question Yet?

In that case, all you need to do is call our hotline - 020 3404 5179. You can call us 24/7. We will gladly respond to all waste disposal related questions you have in mind. Also, remember to ask about out special discounts and promotions. 

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Recycling Advice

Learning about recycling is an important part of improving our environment.

These are three key factors one should consider when providing eco-friendly services. We call them the 3Rs:

  • Reduce
  • Re-use
  • Recycle

Taking action on waste is essential. We consume natural resources at an unsustainable rate and contribute unnecessarily to climate change. Each year we generate about 100 million tonnes of waste from households, commerce and industry.